Refund policy

Your item must be in its original unused and in a condition to be returned unless there is a manufacturer defect. You must return the item within 14 days of your purchase.

How to Return An Item

1. Please call 855-936-8700 to request a refund and we will assign you an RMA number.
2. Mail your returned item to:

Dermaset Returns

215 South 21st ave.
Hollywood FL 33020
3. Include in your package a signed letter stating the reason for your return together with the RMA number.

Return Exceptions

  • Items cannot be returned if they are opened.
  • Merchandise that has been opened, used or altered will not be accepted for return.
  • Any discounted item is considered a final sale. If it is a final sale, no returns or exchanges are accepted.

Restocking Fee

All items are subject to a $35.00 restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Cancellation Policy

Prior to shipping, your order can be canceled at no cost to you. Once your order has shipped a canceled order will be subject to the same conditions as a returned order. You will incur all freight costs and a restocking fee of $35.00.